Mission Statement

Niagara-on-the-Lake Energy Inc. is committed to operating as a sustainable high performance, customer driven business, delivering value-added energy-related services and products by:

º  Providing the highest standard safety, service and reliability,

º  Assessing Green Energy Opportunities

º  Operating with integrity in all our dealings, and

º  Building value for our shareholder, the Town of Niagara-on-the-Lake.

Values

Our values reflect our mission and our desire to maintain the trust that the community has placed in us:

♦  Providing the highest standard of safety, service and reliability                                                                               

• º    Consistently improve controlled reliability
• º    Assessing new technologies as they become available
• º    Deliver the service wanted/expected by our customers at the lowest possible cost
• º    Maintain the first quartile performance in the average bill to our customers amongst the Niagara-Erie area LDC's
• º    Achieve highest standard of E&USA equivalent Zero Quest

 ♦  Assessing Green Energy Opportunities  

• º    Ensuring the technical and financial feasibility of GE initiatives
• º    Assisting customers in implementation of GE activities
• º    Implementing value-added projects

♦  Operating with integrity in all our dealings

• º    Open and honest communications with our staff, customers, government agencies, associates and
•      partners, and with other electric utilities, the media and Town Council
• º    Integrity in our financial statements

♦  Building value for our shareholder, the Town of Niagara-on-the-Lake

• º    Leaving everything we touch better than we found it: 

• º    Balance the need for both long and short term returns
• º    Support the goals of our owner, the Town
• º    Protect and enhance the value of our assets
• º    Maintain a strong electric utility team