We update this page for RECENT major outages and update it when they have been restored. We use our Twitter feed to provide updates on a more frequent basis. Visit our Twitter page and follow us for updates: https://twitter.com/notlhydro


March 6, 2017

Outages were primarily caused by fallen trees and several broken poles. Up to 15 trees/branches fell on lines causing outages in the Old Town, St Davids and the Lakeshore Road area. Crews, along with help from our tree trimming service providers were able to clear the trees quickly and restore power to affected areas. NOTL Hydro has an aggressive tree trimming program and has on-call tree trimmers to respond in such emergency events. A total of 10 poles were damaged during the storm. These poles were temporarily secured to restore power to main feeders, and were replaced in the following days.


June 17, 2016

There were two power outages on Friday at exactly the same time. Both were caused by faulty lightning arresters.

  1. The 1st outage affected half of Old Town which was approximately 900 customers. Power went out at 9:50 pm. and was restored at approximately 11:00 pm.
  2. The 2nd outage affected Firelanes 2 to 11, Lakeshore and a small section of Creek Road with approximately 100 customers being out of power. Their power went out at 9:50 pm.


March 4, 2016

An outage lasting from approximately 10am to 2pm occured and afected all customers in Niagara on the Lake. The outage was due to a loss of supply from Hydro One. 


March 2, 2016

Outage affecting about 180 customers in the York Road area lasted approximately 4 hours due to a pole fire.


February 29, 2016

An outage occured due to tree contact on a main feeder line. This widespread outage was restored at 3:35pm.


August 28, 2015

Customers in Virgil, Glendale, Lakeshore, Queenston and some rural areas lost power on Friday night at around 10.45pm. Cause of the outage was loss of supply from Hydro One, due to breaker failure at Beck hydro plant. NOTL Hydro crews responded and transferred the load to the other supply. All power was restored around 12.30am. Hydro One restored their supply around 01.15am, and NOTL Hydro crews switched the power back to that supply without interrupting any customers around 01.30am. 


June 24, 2015

About 1,200 customers of Niagara-on-the-Lake Hydro were without power for up to 2½ hours on the evening of Wednesday, June 24th.  The immediate cause of the outage was an animal contact with one of our pad-mounted switch boxes causing a fault on the feeder.  This sort of natural incident is not unusual but several factors caused this outage to be longer than normal.

NOTL Hydro has a network of “Intelligent” automated smart switches which reroutes power to alternate feeders in such situations and keep outages to a very short duration. These smart switches were temporarily disabled due to a sizable transformer station upgrade project currently underway. Manual switching was therefore required to restore service. Manual switching requires additional labour resources and is time consuming.  Significant adjustments have also been made to the switching configuration at the transformer station due to the upgrade project; some permanent and some temporary.  Ensuring that the manual switching could be executed safely caused additional delays.

These smart switches have since been restored and a similar event this past weekend had only a few seconds outage. 

Outages are a natural part of the electricity system where our assets are continually exposed to the natural environment.  We are constantly investing in our service, such as the transformer station upgrade, to reduce the impact of these outages which will naturally occur.  Every now and then we are caught by a sequence of events which makes the outage worse than we would desire.  We apologise to customers inconvenienced by this outage.


Dec 24, 2014 to Jan 1, 2015 Outages

  1. Wednesday, Dec.24, 2014 :  11:15 pm – 3:30 am
    • Con.6 area : 18 customers – replaced faulty switch and arrestor 
  2. Thursday, Dec.25, 2014 : 12:45 pm – 3:15pm.
    • Line9/ Village of Queenston  : Approx. 100 customers -  reframed top of pole that was burnt
  3. Friday, Dec.26, 2014 :  8:00 am – 5:00 pm.
    • 289 Ricardo –Located, excavated and repaired underground cable fault
  4. Saturday, Dec. 27, 2014 : 11:00 pm – 12:30 am
    • Line 4:  6  customers  - Removed large tree
  5. Monday, Dec. 29, 2014  :  11:20 am – 12:30 pm
    • Line 1:  5 customers – Refused line switch due to flock of birds
  6. Thursday, Jan. 1, 2015 : 2:45pm – 5:00 pm
    • 277 Wellington – Bad underground cable- installed underground jumpers