Niagara-on-the-Lake Hydro is committed to accessibility and demonstrates that commitment by preventing, identifying and removing barriers that impede accessibility for people with disabilities, and by providing goods and services in a manner that respects the principles of dignity, independence, integration and equality of opportunity.

To ensure that Niagara-on-the-Lake Hydro meets its objectives and legal obligations in regards to accessibility, we;

  • Use reasonable efforts to establish policies, practices and procedures that follow the principles of dignity, independence, equality of opportunity and integration;
  • Provide alternate methods, temporarily or permanently, to enable customers with disabilities to obtain, use or benefit from Niagara-on-the-Lake Hydro’s goods and services;
  • Communicate with customers with disabilities in a way that takes into account their disability, including providing a document or information contained in a document in a format that meets the needs of a customer with a disability;
  • Allow customers with disabilities to use and benefit from assistive devices, service animals and/or support persons, at any premise where customers are welcome;
  • Provide customers with notice in the event of a planned or unexpected temporary disruption in the facilities or services typically used by persons with disabilities. This notice is to include a description of the reason for the disruption, its anticipated duration and any available alternative facilities or services;
  • Provide, through corporate websites and printed methods, public notice of documents that are available upon request, where those documents are required by Ontario Regulation 429/07, Customer Service Standard;
  • Communicate, through multiple methods and in conspicuous places, how stakeholders may provide feedback to Niagara-on-the-Lake Hydro on how we provide goods and services to people with disabilities. Our communication regarding this feedback is to specify multiple methods that can be used to provide feedback, what information is required for the stakeholder to allow Niagara-on-the-Lake Hydro to address the concern, who will receive the feedback and how and when Niagara-on-the-Lake Hydro will respond; and
  • Modify or remove any policy or related procedure that does not respect and promote the principles of dignity, independence, integration and equality of opportunity.