Billing Information

Niagara-on-the-Lake Hydro is committed to ensuring all our bills are accurate and assisting any customer with explanations.  We will work with you to ensure your billing is 100% correct.

How often will I be billed?

All residential and commercial accounts are billed on a monthly basis. The consumption billed will be for the previous month (depending on reading dates). Therefore, the bill that you receive in June will be for consumption from the month of May. Your billing period can be found on the upper stub portion of your bill.

How often are my meters read?

  • Hydro – All residential & small commercial accounts should now have a smart meter installed at their residence. These meters allow us to read your meter every hour of each day.
  • Water – Meters are read monthly through radio transmitters which have recently been installed on all NOTL customers water meters

Why do my bills vary in cost?

Your electricity and water consumption change on a monthly basis based on the number of days in the month as well as your consumption habits. Each home is unique and has their own energy patterns that is greatly affected by the owner. Your space & water heating and cooling typically make up the most of your home’s energy usage followed by appliances. Due to the advent of LED lighting, your lighting load should be lower, however, if you haven’t made the switch from incandescent to LED, it’s worth the costs to upgrade.

If you have any questions about your bill or if you have any energy-efficiency questions, call us at 905-468-4235 and we’ll try to help you make the appropriate decision based on your needs.