Residential Rates

Support for customers during the province-wide shutdown

The province-wide shutdown means that more people will be staying home or running their small businesses from home. The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on January 28, 2021. Residential, small business and farm customers on Time-of-Use and Tiered price plans set under the Ontario Energy Board’s Regulated Price Plan will pay that fixed price. So, no matter what time of day you use your electricity, or how much you use, the fixed price will apply.

The price change will happen automatically. No customer action is required. For more information, visit


Electricity Rates Effective January 29th, 2021

Time-of-Use Generation Charges
ON-peak 17.6 ¢/kWh
MID-peak 11.9 ¢/kWh
OFF-peak 8.5 ¢/kWh

TOU Price Periods

Tiered Generation Charges
First 1,000 kWh 10.1 ¢/kWh
All after 1,000 kWh 11.8 ¢/kWh

For information on how to switch – click here.

All electric charges are reduced on Residential bills by 21.2% (Ontario Electricity Rebate) for usage as of January 1, 2021 (previously 33.2%).


Date Holiday Date Holiday
Fri, Jan 1 New Year’s Day Mon, Aug 2 Civic Holiday
Mon, Feb 15 Family Day Mon, Sept 6 Labour Day
Fri, April 2 Good Friday Mon, Oct 11 Thanksgiving Day
Mon, May 24 Victoria Day Sat, Dec 25 Christmas Day
Thur, July 1 Canada Day Mon, Dec 26 Boxing Day

The following rates are currently being charged to NOTL Hydro customers as of Nov 1, 2020.

Service Charge $29.41 /month
Fixed Rate Riders $0.60 /month
Variable Rate Riders $0.0003 /kWh
Smart Metering Entity Charge $0.57 /month
Retail Transmission Rate- Network $0.0078 /kWh
Retail Transmission Rate – Connection  $0.0016 /kWh
Regulatory Charge
Standard Supply Service Admin. Charge $0.25 /month
Wholesale Market Service Rate $0.0030 /kWh
Capacity Based Recovery (CBR) $0.0004 /kWh
Rural Rate Protection Charge $0.0005 /kWh
Adjusted Usage – line loss 3.73%

Water Rates Effective February 1st, 2019. No change in 2020.

Water Wastewater
Meter Size (inches) Fixed Charge Meter Size (inches) Fixed Charge
up to 3/4 $24.51 up to 3/4  $27.10
1 $34.34 1 $37.94
1.5 $44.15 1.5 $48.78
2 $71.12 2 $77.47
3 $269.78 3 $298.10
4 $343.35 4 $379.41
6 $515.02 6 $569.11
8 $711.23 8 $785.91
10 $980.99 10 $1,084.02
Variable Rate $1.4969 per m3 Variable Rate $1.2663 per m3

Service Charges

Effective May 1, 2019
As approved by the Ontario Energy Board
Monthly distribution and electricity rates will be shown on a Rates Card to be provided with customer bills. The Ontario Energy Board also approved the following charges:
Customer Administration
Arrears Certificate – Hydro $15.00
Arrears Certificate – Water (no HST) $15.00
Statement of Account $15.00
Pulling Post Dated Cheques $15.00
Duplicate Invoices for Previous Billing $15.00
Easement Letter $15.00
Account History $15.00
Credit Reference/Credit Check (plus credit agency costs) $15.00
Returned Cheque Charge $15.00
Charge to Certify Cheque $15.00
Account set up charge/change of occupancy charge (plus credit agency if applicable) $30.00
Special Meter Reads $30.00
Meter dispute charge plus Measurement Canada fees (if meter found correct) $190.00
Non-Payment of Account
Late Payment – per month 1.5%
Late Payment – per annum 19.56%
Reconnect Charges at Meter – During Regular Hours $95.00
Reconnect Charges at Meter – After Regular Hours $320.00
Reconnect Charges at Pole – During Regular Hours $185.00
Reconnect Charges at Pole – After Regular Hours $610.00
Temporary Services
Temporary Service Install & Remove – Overhead – No transformer $500.00
Temporary Service Install & Remove – Underground – No Transformer $300.00
Temporary Service Install & Remove – Overhead – with Transformer $1,000.00
Other Services
Service Call – Customer-owned Equipment – During Regular Hours $30.00
Service Call – Customer-owned Equipment – After Regular Hours $320.00
Specific Charge for Access to the Power Poles – per pole/year $185.00
Specific Charge for Bell Canada Access to the Power Poles – per pole/year $43.63

NOTE: Specific Charge for Bell Canada Access to the Power Poles is valid only until the existing joint-use agreement is terminated.

**ALL above charges are subject to HST (exception water arrears certificate)