Collection Policy

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This Credit and Collection Policy (referred to in this document as the “Policy”) sets out the standards of Niagara on the Lake Hydro Inc. (“Distributor”) with respect to customer bill payment deadlines, late payment charges, collection costs, and customer deposits. The Policy applies to all customers of Distributor, in the manner set out herein. This Policy was developed in cooperation with other electricity distributors that are members of the Niagara Erie Public Power Alliance, with the intention of establishing fair and equitable credit and collection policies for customers in the Distributor service area. This Policy will form part of Distributor Conditions of Service.