Conditions of Service

Download Conditions of Service – Effective March 14, 2023

We are committed to providing you with safe, reliable power and our Conditions of Service define how we work with our customers and others. They are detailed in one important reference document for the customers, contractors, developers, retailers, generators and their agents, consultants and suppliers that we do business with on a daily basis. This document includes information on account administration including rates and conditions, billing procedures, and payment plan options.  It also references the regulations and codes, which govern the services Niagara-on-the-Lake Hydro provides. These include safety and inspection requirements as well as roles and responsibilities.