The following links will bring up PDFs regarding our various policies:
This Credit and Collection Policy (referred to in this document as the “Policy”) sets out the standards of Niagara on the Lake Hydro Inc. (“Distributor”) with respect to customer bill payment deadlines, late payment charges, collection costs, and customer deposits. The Policy applies to all customers of Distributor, in the manner set out herein. This Policy was developed in cooperation with other electricity distributors that are members of the Niagara Erie Public Power Alliance, with the intention of establishing fair and equitable credit and collection policies for customers in the Distributor service area. This Policy will form part of Distributor Conditions of Service.
Conditions of Service
We are committed to providing you with safe, reliable power and our Conditions of Service define how we work with our customers and others. They are detailed in one important reference document for the customers, contractors, developers, retailers, generators and their agents, consultants and suppliers that we do business with on a daily basis. This document includes information on account administration including rates and conditions, billing procedures, and payment plan options. It also references the regulations and codes, which govern the services Hydro Ottawa provides. These include safety and inspection requirements as well as roles and responsibilities.