NOTL HYDRO UPDATED OUR ONLINE PORTAL ON AUGUST 13, 2025.
HOW TO REGISTER
- Click on the MY ACCOUNT button at the top of this page. NOTE – you should have a printed bill before signing up as you’ll need your Account & Meter numbers.
- Click on the REGISTER NOW link.
- Complete the forms that appear. You will need to know your account number and your meter number. If you have a copy of a recent bill, it will have this information on it (image below).
- If you receive an error indicating that your email is already in the system, go through the FORGOT PASSWORD process.
- If you have any other issues registering, go through the I DON’T HAVE MY NOTL HYDRO BILL option. Once you’ve registered and confirm you can login contact our customer support to help finish linking your account. Inform Customer Support that you registered without a bill, this will help them know what to do.
- You will receive an email that will verify your email address was entered correctly.
- Finish creating your account creation by adding your password and have the option to elect for Paperless/emailed bills.
- You will receive an email confirmation. At this point you will be able to log-in.
For a more detailed instruction with screenshots, please click here.
GO PAPERLESS
Make sure you enable paperless billing to reduce paper and transportation waste. Getting your bills via email is easier than ever. If you haven’t elected for paperless you can update it by going to the My Profile page. Expand the Paperless Billing section. Ensure that your address is Enabled (if it’s grey you’re going to get a paper bill). Click the toggle button to turn it blue and you will receive your next bill notification via email.
CHANGE YOUR PRICE PLAN
Applicable to Residential and Small Business customers only. After registering, go to the PRICE PLAN page and easily view your plan options then select the plan that best suits your lifestyle. If you are a larger commercial account you may be eligible to change your rate. Contact our Customer Service department if you would like to see what your options are.
If you change your mind, simply log back in and cancel your request. You can change it monthly.
For more on available price plans, please visit Price Plans Explained – Niagara-on-the-Lake Hydro Inc.
UPDATES
When new features are released, we will note them in this section.
SETUP AUTO PAYMENTS
Setup your account to automatically pay your bills on the due date. Never forget to pay a bill again. Just download the form, complete and send to our billing department.