Mission & Values

Mission Statement

Niagara-on-the-Lake Energy Inc. is committed to operating as a sustainable high performance, customer driven business, delivering value-added energy-related services and products by:

  • Providing the highest standard safety, service and reliability,
  • Assessing Green Energy Opportunities
  • Operating with integrity in all our dealings, and
  • Building value for our shareholder, the Town of Niagara-on-the-Lake.



Our values reflect our mission and our desire to maintain the trust that the community has placed in us:

Providing the highest standard of safety, service and reliability   

  • Consistently improve controlled reliability
  • Assessing new technologies as they become available
  • Deliver the service wanted/expected by our customers at the lowest possible cost
  • Maintain the first quartile performance in the average bill to our customers amongst the Niagara-Erie area LDC”s
  • Achieve highest standard of E&USA equivalent Zero Quest

Assessing Green Energy Opportunities  

  • Ensuring the technical and financial feasibility of GE initiatives
  • Assisting customers in implementation of GE activities
  • Implementing value-added projects

Operating with integrity in all our dealings

  • Open and honest communications with our staff, customers, government agencies, associates and partners, and with other electric utilities, the media and Town Council
  • Integrity in our financial statements

Building value for our shareholder, the Town of Niagara-on-the-Lake

  • Leaving everything we touch better than we found it:
    • Enhance the environment;
    • Develop positive relationships.
  • Balance the need for both long and short term returns
  • Support the goals of our owner, the Town
  • Protect and enhance the value of our assets
  • Maintain a strong electric utility team