NOTL Hydro will begin upgrading electric smart meters that were originally installed in 2009. Approximately 2,000 meters will be replaced in 2025, with the remaining units scheduled for upgrade over the next two to three years.
A NOTL Hydro technician will make an effort to notify you prior to beginning the meter replacement via a simple door knock. Staff will have proper ID. The meter change process will result in a short power outage—typically lasting less than one minute. We kindly ask that you:
- Ensure clear access to your meter
- Save your work and prepare for a brief interruption if you’re working from home
- Check and reset any clocks or alarms following the installation
Due to the high volume of meter replacements, it will not be possible to individually schedule appointments. Exceptions will be made only for customers who are registered with a medical alert. We ask that you refrain from calling to request a scheduled replacement.
Additional information – President’s Blog